Privacy Policy cuan128 – Malaysian User Data Protection

1Introduction

Cuan128 ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy is crafted to ensure you fully understand how your personal information is handled, stored, and protected when you interact with the cuan128 platform at cuan128.fun, our mobile app, and all related service channels.

As a trusted online betting platform operating for Malaysian users, we are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and industry best practices in personal data handling. We believe transparency is the foundation of trust, and your trust is something we guard with the utmost care.

This policy applies to all users of the cuan128 platform, including website visitors, prospective members, registered members, and any individual who interacts with our customer support services. If you have any questions regarding this policy, our team is available to assist at any time.

2Types of Personal Data We Collect

Cuan128 only collects personal data that is strictly necessary to provide a safe, seamless service that complies with legal requirements. The following are the categories of data we collect:

We do not collect sensitive data such as health information, religious beliefs, or political views unless specifically required by applicable law.

3How We Collect Data

Your personal data is collected through various methods as you interact with the cuan128 platform. The following are the primary sources of our data collection:

• Account registration: When you complete the registration form, basic information such as your name, email, phone number, and date of birth is collected directly from you.
• KYC verification process: Official identity documents such as a national ID card, passport, or driving licence are collected to fulfil identity verification requirements mandated by the authorities.
• Financial transactions: Deposit and withdrawal information is collected automatically whenever you make a financial transaction on the platform.
• Platform usage: Technical data and usage activity are collected automatically via cookie technology, server logs, and first-party analytics tools.
• Support communications: When you contact our support team via live chat, email, or other channels, those communication records are stored for reference and service improvement purposes.
• Trusted third parties: In certain cases, we may receive information from third-party payment service providers or identity verification agencies we use to process your transactions.

4Purpose of Personal Data Use

Cuan128 uses collected personal data solely for legitimate and transparent purposes. We do not use your data for any purpose other than those stated below:

• Service provision: Processes registration, verifies identity, manages member accounts, and ensures a smooth and secure gaming experience.
• Transaction processing: Processes deposits, withdrawals, and all financial transactions you make through the platform securely and accurately.
• Security and fraud prevention: Detects suspicious activity, prevents unauthorized access, and protects your account from security threats.
• Legal compliance: Fulfils obligations under the PDPA, anti-money laundering (AML) requirements, and directives from relevant regulatory authorities.
• Service improvements: Analyzes platform usage patterns to improve the user interface, speed up services, and introduce new features.
• Service communications: Sends important notifications related to your account, transactions, security updates, and changes to terms of service.
• Optional marketing: With your consent, to send you promotional information, exclusive bonuses, and special offers relevant to your interests.

If you do not wish to receive marketing communications, you may withdraw your consent at any time by contacting our support team or through the account settings within the platform.

5Data Sharing With Third Parties

Cuan128 takes a highly cautious approach when it comes to sharing members' personal data. We do not sell, rent, or disclose your personal information to any third party without your consent, except in the following limited and controlled circumstances:

• Payment service providers: Required financial data is shared with registered payment processors such as FPX, DuitNow, and e-wallet providers to complete your transactions. These providers are bound by strict confidentiality agreements.
• Technical service providers: The hosting infrastructure, cybersecurity systems, and analytics tools used by cuan128 may require limited access to certain data solely for technical operations.
• Legal requirements: cuan128 will disclose required information when mandated by a court, regulatory authority, or legitimate law enforcement agency.
• Financial crime prevention: In cases suspected to involve money laundering or fraud, relevant information may be shared with the appropriate authorities in accordance with legal procedures.

6Data Security

Protecting member personal data is the highest priority at cuan128. We continuously invest in the latest security technologies and processes to keep your information safe at all times. Key security measures we implement include:

• Data-in-transit encryption: All data transmitted between your device and our servers is protected by TLS 1.3 protocol and SSL 256-bit encryption — the same standard used by banking institutions.
• Data-at-rest encryption: Sensitive data stored in our databases, particularly financial information and passwords, is encrypted using irreversible hashing algorithms.
• Layered access control: Only authorized personnel may access member personal data, and every access is logged and regularly audited.
• 24/7 security monitoring: An automated threat detection system monitors our platform around the clock and takes immediate action against any suspicious activity.
• Regular security testing: We conduct regular penetration testing and security audits carried out by independent security experts.
• Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication for an additional layer of account protection.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the event of any data breach affecting your information, we will notify you in a timely manner as required by applicable law.

7Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data. cuan128 fully respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact cuan128's customer support team via live chat or email. We will process your request within 30 days of receipt, in accordance with PDPA requirements.

8Cookies & Tracking Technologies

Cuan128 uses cookies and similar tracking technologies to enhance the user experience, analyze website traffic, and ensure platform security. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login authentication, session management, and security. They cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Used to gather information on how visitors use our website, including the most frequently visited pages and any error messages encountered. This data is used solely to improve platform performance.
• Functional Cookies: Allows the platform to remember your preferences such as language, display settings, and login details to deliver a more personalized experience.
• Security Cookies: Helps detect and prevent fraudulent activity, suspicious login attempts, and other security threats in real time.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality and security of your cuan128 account.

9Data Retention Period

Cuan128 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. The following are our general data retention guidelines:

• Active account data: Retained for the duration your account is active plus any legally required period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering laws and financial regulations.
• Support communication records: Retained for 3 years from the date of communication for reference and service improvement purposes.
• KYC verification data: Retained for the period required by regulatory authorities, typically a minimum of 5 years after account closure.
• Security logs: Retained for 12 months for security investigation and fraud prevention purposes.

When data is no longer needed and there is no legal obligation to retain it, cuan128 will securely delete or anonymise that data using methods that ensure it cannot be recovered.

10Changes to Privacy Policy

Cuan128 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or platform service improvements. Whenever this policy is updated, the "Updated" date shown at the top of this document will be revised to reflect the date of the latest amendment.

For changes considered material — that is, changes that significantly affect how we use your personal data — we will take proactive steps to notify you, including:

• In-platform notification upon next login
• Sent to the email address registered to your account
• Prominent notification banner on the cuan128 homepage

Continued use of the cuan128 platform after any changes to this Privacy Policy are published means you accept and agree to the latest version of the policy. If you do not agree with any changes, you have the right to close your account and stop using the platform.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how cuan128 handles your personal data, we encourage you to contact us directly. We are committed to addressing every inquiry seriously and in a timely manner.

• Live Chat: The fastest way — available 24/7 via the chat icon on the platform
• Privacy Email: [email protected]
• General Support Email: [email protected]
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days

For more information about your rights as a user, or to exercise any of the rights outlined in Section 7, please contact our team by clearly stating your request and the identifying information required to verify your identity.

You may also visit the FAQ us for answers to frequently asked questions, or the Responsible Gaming for information on the self-exclusion tools available on the cuan128 platform.